How to reply to WhatsApp enquiries after hours
Most WhatsApp enquiries arrive when nobody is at the desk. Here is how to answer them in seconds without working nights.
Look at when your WhatsApp messages arrive. For most businesses, many come in the evening and at weekends, exactly when nobody is there to reply. By morning, a lot of those customers have asked someone else.
Step 1: Write down the questions you answer every day
Prices, opening hours, location, availability, how to book. Most after-hours messages are one of these. If you can write the answer once, it can go out at 11pm as easily as at 11am.
Step 2: Decide what should wait for a person
Some messages need you: a complaint, a refund, anything that needs judgement. Make a short list. Everything on it gets a polite reply and goes to your team in the morning, with a summary.
Step 3: Let AI staff answer the rest
Connect your WhatsApp Business number to Impel and give it your website or price list. Your AI staff answer straight away, take the customer's details and book them in when they are ready.
They answer in seconds, at any hour.
They save every lead with what the customer asked.
They hand over to a person when the message is on your list.
Step 4: Read the morning summary
Start the day with what came in overnight: who asked, who booked, and who needs a call. A few minutes over coffee instead of an evening on your phone.
You can try this on your own business below, before you sign up.
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