Terms of Service

These terms are an agreement between you, or the company you represent, and ImpelLabs Inc. By creating an account, or by using the service, you accept them. If you are accepting on behalf of a company, you are confirming that you have the authority to bind it.

The service

ImpelLabs is a subscription service that runs an AI assistant for your business across the channels you connect, using the knowledge and the systems you give it access to. What is included depends on the plan you are on. We may add, change or withdraw individual features, and we will not materially reduce what your plan provides during a term you have already paid for.

Your account

You are responsible for the accuracy of your account details, for the security of your credentials, and for everything done under your account by the people you invite to it. Tell us promptly if you believe an account has been compromised. You must be old enough to enter a contract in your jurisdiction, and you may not use the service if we have previously terminated your account.

Plans, credits and payment

• Subscriptions are billed in advance, monthly or annually, on the plan you choose.

• AI usage is metered in credits. A credit is the metering unit for everything the service runs on your behalf — conversational replies, and metered work charged per page, per minute, per character or per image, with a regular and a premium tier for document extraction. Your plan includes an allowance each period, and additional usage is charged at the rate shown at the time.

• Fees are exclusive of taxes. Where we are required to collect tax, it is added to your invoice.

• Subscriptions renew automatically for the same term unless you cancel before the renewal date.

• Cancelling stops the next renewal. It does not refund the current period, and unused credits do not carry over or convert to money.

• If a payment fails we may suspend the service after giving you notice and a reasonable chance to fix it.

We may change our prices. A change takes effect at your next renewal, and we will give you at least 30 days notice before it does, so you can cancel first if you would rather not accept it.

Free trials

If we offer you a trial, it runs for the period we state and can be withdrawn or changed at any time before it ends. Anything provided during a trial is provided as is, with no warranty at all.

Your content

Everything you put into the service stays yours. That includes your catalogue, the knowledge you upload, your customers' messages and the records your assistant produces. You grant us the licence we need to host, process and transmit that material in order to provide the service to you, and for no other purpose.

You are responsible for having the right to give us that material, and for having whatever consents or notices the law requires where your customers' personal information is involved. Our handling of personal information is set out in the Privacy Policy, which forms part of these terms.

AI output

The assistant generates its replies. It can be wrong, incomplete or unsuitable for a particular customer, and it can be wrong confidently. You decide what it is allowed to say and do, you decide when it hands over to a person, and you are responsible for what it tells your customers on your behalf.

Do not use the service as the only safeguard in a situation where a wrong answer causes real harm. That includes medical, legal and financial advice, and any decision with a legal or similarly significant effect on a person.

Acceptable use

You may not use the service to:

• Break the law, or help anyone else to.

• Send unsolicited bulk messages, or message people who have not agreed to hear from you.

• Impersonate a person or organisation, or hide that a customer is talking to an automated assistant where the law requires you to disclose it.

• Upload material you do not have the right to use, or that infringes someone else's rights.

• Handle categories of sensitive data, such as health or payment card data, unless we have agreed to it in writing.

• Probe, scrape, overload or reverse engineer the service, or work around its technical limits.

• Resell or provide the service to a third party except as your own end customers' assistant.

Third party platforms

When you connect a channel or a tool, that provider's own terms and policies apply to you as well as ours. WhatsApp and other messaging platforms set rules about who you may message and when, and a platform can suspend your access for breaking them. We do not control those decisions and we are not responsible for them.

Availability and support

We work to keep the service available and we maintain it regularly. Unless we have separately agreed a service level with you in writing, we do not commit to a specific uptime figure. We will give reasonable notice of planned maintenance where we can.

Intellectual property

The service, the software behind it and our brand are ours and stay ours. These terms give you a limited, non exclusive, non transferable right to use the service during your subscription, and nothing more. If you send us feedback we may use it freely, without owing you anything for it.

Confidentiality

Each side may learn non public information about the other. Each side agrees to protect the other's confidential information with at least the care it uses for its own, to use it only for the purpose of this agreement, and to disclose it only to people who need it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed, or that must be disclosed by law.

Suspension and termination

You may stop using the service and close your account at any time. We may suspend or terminate your access if you materially breach these terms and do not fix it within 15 days of us telling you, if your payment fails and stays unpaid, or immediately where continuing would break the law or put the service or other customers at risk.

When the agreement ends, your right to use the service stops. You can export your data before it ends, and for 30 days afterwards, after which we delete it as described in the Privacy Policy.

Disclaimer of warranties

Except where the law does not allow us to say so, the service is provided as is and as available. We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted, error free, or that its output will be accurate.

Limitation of liability

Neither side is liable for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data, even if it was warned that such loss was possible.

Each side's total liability arising out of this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Indemnity

You will defend and indemnify us against claims brought by a third party arising out of your content, your use of the service, or your breach of these terms, including reasonable legal costs. We will tell you promptly about any such claim and let you control the defence, provided you do not settle in a way that admits fault on our part without our agreement.

Governing law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction, and both sides consent to that venue.

Changes to these terms

We may update these terms. For material changes we will give you at least 30 days notice by email or in the product, and the change takes effect at your next renewal. Continuing to use the service after that means you accept the updated terms.

General

These terms, together with the Privacy Policy and any order form we both sign, are the whole agreement between us. If a provision is held unenforceable, the rest stays in force. Neither side may assign this agreement without the other's consent, except to a successor of its business. A failure to enforce a right is not a waiver of it.

Contact

Questions about these terms: hello@impellabs.tech. By post: ImpelLabs Inc, 2810 N Church St, #90640, Wilmington, DE 19802, United States.