Privacy Policy

This site is operated by Tegain Private Limited ("Tegain", "we", "us"). We are the controller of the personal information described here. Company identification number U72900KL2015PTC039375.

This policy covers tegain.com and the enquiry forms on it. It does not cover any platform or application we operate for a client under a separate agreement; those are governed by the contract with that client.

We ask for information through the four forms on this site and through the chat assistant, and only what we need to answer you. Nothing on this site requires an account, and we do not take payments here.

Project enquiry. A project title, your name, role, company, company website, work email, country, phone number, the services you selected, your description of the work, any links you paste, and any files you upload.

Agent application. Your name, work email, phone number, country, company or firm, website or professional profile, which type of partner you are, and your message.

Hub partnership enquiry. Your name, work email, phone number, country, company, the seat tier you are interested in, and your message.

Demo call booking. The day and time you picked and the time zone your browser reports, your name, work email, company, phone number, which kind of work you run, and the page you booked from.

Chat assistant. Whatever you type, and anything you attach. The assistant also works a short brief out of the conversation as it goes: your name, work email, phone number, company, company size, the channels and systems you run, your enquiry volume, your timeline, and whether you agreed to us keeping these details. What it has captured is visible to you at any point, through the panel in the chat header, and the chat holds nothing until you open it and type. If you ask for a person, a member of the team joins the same thread and can read it. If you ask for the transcript at the end, it is emailed to the address you gave.

Please do not upload or paste material you are not free to share. Uploads are not encrypted end to end, and until an NDA is in place you should treat what you send as commercially sensitive but not contractually protected.

Analytics, only if you allow them. Nothing records which pages you view until you say so, and nothing does if you refuse. If you allow it, Google Analytics counts visits and page views and Microsoft Clarity records how a page is used, including scrolling and clicks. Neither is used for advertising.

Server logs. Our hosting provider records requests, including IP address, user agent and timestamp, for security and diagnostics.

We ask before setting anything that is not strictly necessary. Change your answer at any time through Cookie Settings in the footer.

Strictly necessary, always on: tegain_consent, which stores your answer for six months, and tegain_admin, a sign in session set only on our staff dashboard.

The chat assistant sets no cookies and is not gated behind this choice. It is our own support channel rather than a tracker, it loads on every page the way a contact form does, and it stores nothing at all until you open it and type. It keeps the conversation in the browser tab for as long as that tab is open and no longer.

Analytics, off unless you turn them on: _ga and _ga_* from Google Analytics, _clck and _clskfrom Microsoft Clarity. Withdrawing consent stops both scripts and deletes these cookies. Cookies those services set on their own domains can only be cleared from your browser’s settings.

We set no advertising cookies, run no cross-site tracking, and do not sell personal information.

• To answer your enquiry: to scope the work, reply, and follow up about it. This is necessary to take steps at your request before entering a contract.
• To assess an application to the agent network or a hub partnership, and to send the investor brief where you asked for it.
• To keep the site working and safe: spam prevention, diagnostics and security. This is our legitimate interest in running a functioning site.
• To meet legal and accounting obligations where they apply to us.

We do not use your information to make automated decisions with legal or similarly significant effects, and we do not use enquiry content to train publicly available AI models.

We name our processors rather than describing them in the abstract. There are three:

• Cloudflare R2: object storage for files uploaded with a project enquiry.
• Google Analytics: visit and page view counts. Only if you allow analytics.
• Microsoft Clarity: how pages are actually used, so we can find the parts that confuse people. Only if you allow analytics.

The chat assistant does not use a processor today. It runs entirely in your browser and sends nothing to a third party. When we connect it to our own service, this section will name that service and the model provider behind it before the change goes live.

We may also share information with professional advisers where we are required to, or with an acquirer if the business is sold. We do not sell or rent personal information to anyone.

We work with clients and partners internationally, and the services above operate globally. Your information may therefore be processed outside the country you are in, including in countries whose data protection laws differ from your own. Where we transfer information internationally we rely on the safeguards our processors have in place, such as standard contractual clauses.

Enquiries, applications and uploads are kept for as long as the conversation is live and for up to 24 months afterwards, so we can pick up a discussion that resumes. If the enquiry becomes a contract, the records are kept for as long as that relationship and any statutory retention period require.

Server logs are kept short-term for security and diagnostics.

You can ask us to delete your information sooner; see section 10.

The site is served over HTTPS. Database and storage credentials are held as server-side secrets and are never exposed to the browser. Uploaded files go directly from your browser to storage using a short-lived signed URL, so they do not pass through our application server, and the stored objects are not publicly listable.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you send information to us at your own risk.

Subject to the law that applies to you, you can ask us to give you a copy of your information, correct it, delete it, restrict or object to how we use it, or provide it in a portable form. Where we rely on consent, you can withdraw it at any time.

Email hello@tegain.com and we will respond within the period the applicable law allows. You may also complain to your local data protection authority.

This site is for business use and is not directed at children. We do not knowingly collect information from anyone under 18. If you believe a child has sent us information, contact us and we will delete it.

We update this policy when what we do changes, for example if we add or remove one of the services named in section 6. The date at the top shows when it last changed. Material changes will be made clear on this page.

Questions about this policy, or about information we hold: hello@tegain.com or +91 8848 006 882.

Tegain Private Limited, company identification number U72900KL2015PTC039375.